Help Center

Shipping destinations:

• We ship to US, Canada, and the UK.

Shipping times:

• Posters get designed same day or next day, depending on time of ordering, and then they are sent to our printer for fulfillment. Our printer is taking 2-3 days to print/ship. Allow 7 business days for shipping. 
• Depending on your location, USPS or UPS will be the carrier, and this chosen by the printer.
• COVID is causing some delays, but we are mainly seeing this from the carrier/handling (not design or printing phase).

Shipping cost:

• Posters, mugs and towels are FREE ship to the US. Additional shipping costs may apply to cover shipping to UK, Canada, etc. 
• If you are needing an order rushed, contact us prior to ordering and we will do our best to arrange priority shipping and front of the line service. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal, Venmo, Apple Pay, and more.. 

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important to us. We offer a 30-day Replacement Policy:

If a product gets damaged or was faulty upon a delivery ,we will offer a replacement.

Timing: please reach out within 30 days of the item’s receipt.

For replacement, please email support@phraselounge.com with the subject ‘Replacement” and include your order number, name and the reason for the issue. Please include photos of the damage too we can assess and determine root cause.

If Phrase Lounge requests the item to be returned for any reason, we will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that customers are responsible for shipping costs of returned items.

When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

There is a no-return policy for custom items, sale items, or gift cards.

You can always contact us for any return question at support@phraselounge.com and we will do everything to make it right.

For any quote change, please use the Custom Order listing under the size poster you’d like.

Yes, most listings will have a “Choose Any Color” option. Choose that, and let us know what colors you’d like in the notes. You can use a color code, a description like “light pink”, or I can match any color swatch.